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Eclaro International, Inc.'s Partner Charter:
Service oriented partner program - Eclaro International, Inc. is committed to providing a world-class partner program that builds mutual trust and understanding among Eclaro International, our partners, and our mutual clients. Eclaro International will continue to develop and measure partnerships by following clearly defined key performance indicators (KPIs). Eclaro International will invest in and continually enhance the program to ensure maximum success for the partnerships and joint business.
Partner support -- Eclaro International, Inc. is committed to providing appropriate levels of support and resources, based on partner commitment, to enable partners to drive joint success. Eclaro International will invest in partnership management resources in key areas such as business development, solution development, and field engagement.
Constant communication -- Eclaro International, Inc. is committed to promoting a clear understanding of its internal business processes. Eclaro International, Inc. will optimize partner access to our consulting, marketing, and field sales resources.
Training -- Eclaro International, Inc. will provide partners with training to ensure that our Partners processes align well with Eclaro international's processes enabling seemless integration and reduced duplication of effort.
Performance guidelines -- Eclaro International, Inc. is committed to developing and continually enhancing clear field engagement guidelines for both eclaro international, Inc. and Partner resources.
Zero defect Policy/100% Client satisfaction -- Eclaro International, Inc. is committed to ensuring the highest levels of client satisfaction by providing partners with the information and resources they need to deliver solutions and services that add value.
Referral Program -- Eclaro International, Inc. is committed to investing in growing a strong Consulting Organization committed to delivery excellence.
Profitability -- Eclaro International, Inc. is committed to working with our strategic partners to increase mutual revenue, market share, and profitability. We believe this is accomplished by leveraging our combined strengths.
Eclaro International, Inc.'s ability to deliver services that meet and exceed client expectations depends on the quality and commitment of our Partners. The Eclaro International, Inc. Partner Charter helps to ensure an environment of collaboration, flexibility and commitment to excellence that benefits Eclaro International, our Partners, and our mutual Clients.
